AVI Limited Jobs Openings as Contact Center Agent 2026
About
AVI Limited Jobs Openings as Contact Center Agent 2026
Job Details
Minimum experience = Associate
Company primary industry = FMCG
Contract term = 6
Division = Field Marketing
Job functional area = Customer Service
Job Description
At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing — are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.
Our AVI Field Marketing Share Services team bridges the gap between our brands and the market by creating impactful in-store experiences and engaging directly with customers. We focus on executing marketing strategies at ground level, ensuring our products are both visible and accessible. Through promotional activities and close collaboration with retailers, we drive sales and strengthen our connection with consumers.
Unlock Your Potential! We’re looking for a passionate Contact Center Agent to join our AVI Field Marketing Shared Services Division in Isando on a Fixed Term Contract (FTC) basis. In this role, you be responsible for answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information.
Reporting Structure:
- Reports to: Contact Center Team Leader
Key Areas of Impact:
Customer and sales management
- Administration and control
- Ensure any discrepancies are followed up with rep or customer prior to order capture
- Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per depot procedure
- Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
- Establish and maintain contacts within depots to ensure service requirements are met
- Ensure all customer order queries are appropriately resolved and communicated
- Ensure minimum order value and quantity is adhered to
- Order Management
What It Takes to Succeed:
Experience that set you up for success:
- Two (2) years contact center experience (inbound and outbound)
About You:
Qualifications, Skills and Experience:
- Completed Call Center certification will be an added advantage
- A completed Grade 12 / Matric certification is essential
Additional Requirements that will enhance your impact for success:
- FMCG industry experience advantageous
- Knowledge of SAP
- Computer literate - MS Office
Important Note:
This will determine whether you are accepted or not accepted here. Please see the qualification requirements listed above and submit your qualified application about AVI Limited Jobs Openings as Contact Center Agent 2026. If within 30 days you have not received a response from the Company, state that you do not meet the qualifications for the job vacancy, and please look for a job vacancy other than this page. Good luck and good luck
Closing Date: Not Specified
Don't miss this opportunity to start your career at AVI Limited Jobs Openings as Contact Center Agent 2026!
Interested and qualified candidates can submit their applications via the following registration link.