Rosebank College is Opening Job Vacancy as DEPUTY HEAD: ACADEMIC OPERATIONS 2025
Job Details
Division - Rosebank College Online Centre
Minimum experience - Associate
Company primary industry - Education Management
Job functional area - Operations
Job Description
- Join Our Team at IIE Rosebank College
- The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.
- As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
- Join us on our journey of shaping futures!
Job Purpose:
- The Deputy Head of Academic Operations is accountable for supporting the academic operations management including monitoring and implementing plans to improve operational efficiency of the department.
Duties & Responsibilities:
Academic Operations Plan Implementation
- Carry out the requirements to implement the annual academic operations plan to support the operational rollout of initiatives such as registration, assessments and graduation
- Suggest corrective actions to improve and enhance operational delivery
- Monitor the delivery targets and objectives for the operations team and report to the Head
Academic Operations Implementation
- Check that all elements of the assessment process including results release, scripts collection, upload on the system, release of marks are completed
- Oversee that all documents and information are gathered to support the graduation process on campus
- Implement corrective actions as required
- Monitor that all deadlines are being adhered to for the moderation process
- Communicate to stakeholders regarding changes in timetables, materials, assessments and general updates
- Report on the achievement and status of all deadline and academic milestones as per the planner
- Oversee the distribution of academic reports
- Manage academic meetings
- Upskill all new staff on how to conduct the registration process and oversee the roll-out
- Chair Operations Meetings as required
Registration Process Coordination
- Review and check academic progression have been implemented correctly
- Check that academic progression documents are completed correctly
- Respond to and resolve queries
- Support students in completion of documentation
Customer Service Support
- Implement the IIE customer service plan as aligned to campus needs
- Check that student queries are resolved and deal with any outstanding queries
- Coordinate the customer service function for all full-time students
- Manage and oversee resolution of all IIEassist requests and queries
APPLY
Monitoring of adherence to Academic policies and procedures compliance
- Assist the teams with all Internal and external audits
- Monitor the adherence to academic policies across operations
- Provide input into annual policy and process reviews
Reporting
- Compile graduation status reports in terms of events planning and number of students that qualify to graduate and submit to the Head
- Compile status reports relating to the assessment process including system issues, deadlines and publishing of results and submit to the Head
- Compile reports relating to IIEAssist ticket resolutions
- Compile registration process reports relating to numbers of student and issues experienced and submit to the Head
People Management
- Complete or Performance Management contracts and documentation
- Conduct performance reviews in accordance with policies and procedures and take corrective action where necessary
- Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
- Provide coaching and feedback to employees on how to improve and sustain their performance
- Manage Personal Development conversations and the completion of Personal Development Plans
- Conduct disciplinary actions as per the company’s policy and procedure, where necessary
- Conduct performance planning session, track and monitor performance in accordance with performance contracts
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About You:
Qualifications, Skills and Experience:
- Bachelor’s Degree (NQF Level 7) qualification such as a Bcom or BBA.
Advantageous
- Postgraduate Degree (NQF Level 8) qualification such as a Bcom or BBA
- NQF Level 5 Qualification in Project Management
- Experience
Minimum
- 1 year People Management experience
- 2 Years Academic Operations Officer experience
Advantageous
- 1 Year Project Management Experience
Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.
Important
Don't miss this opportunity to start your career at DEPUTY HEAD: ACADEMIC OPERATIONS!
Interested and qualified candidates can apply through the following application link.