Lancet Laboratories Jobs Openings as Customer Support Agents - Client Services 2026
About
Lancet Laboratories Jobs Openings as Customer Support Agents - Client Services 2026
Lancet Research facilities is a driving South African pathology company giving demonstrative and research facility testing administrations to healthcare experts and patients across the country. Known for exactness and unwavering quality, the company underpins therapeutic decision-making through progressed innovation, gifted experts, and effective benefit conveyance.
Reference No: 1140986
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Customer Support Agent: Client Services. This is a Permanent position based at KZN - Client Service .
Job Summary:
Handles inbound and outbound calls from clients giving out relevant information and providing excellent customer service to clients.
Key Responsibilities
- Answer phones professionally
- Respond to customer enquiries to ensure that customers receive correct and adequate information.
- Research required information using available resources to ensure that adequate information is available for decision making purposes.
- Handle and resolve customer complaints where necessary to ensure customer satisfaction.
- Provide customers with product and service information.
- Complete administrative functions to ensure proper record keeping and retrieval of data when required.
- Comply with quality standards.
- Maintain confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation.
- Meet organisations Customer Service Objectives.
- Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
- Log all incoming calls to ensure that customers are assisted promptly by relevant parties.
- Comply with statistical requirements.
- Follow up customer calls or queries where necessary to increase customer satisfaction.
- Complete call logs by logging details of all calls made or received to ensure that a history of all calls and customer information is kept.
About You:
Qualifications, Skills and Experience:
- 0-1 Yrs Relevant Working Experience
- Grade 12 or relevant NQF level 4 qualification
- Computer literate
- Ability to work in a pressured environment
- Accuracy
- Attention To Detail
- Results driven
- Telephone etiquette
- Numeracy Skills
- Communication
- Customer Orientation
Important Note:
This will determine whether you are accepted or not accepted here. Please see the qualification requirements listed above and submit your qualified application about Lancet Laboratories Jobs Openings as Customer Support Agents - Client Services 2026. If within 30 days you have not received a response from the Company, state that you do not meet the qualifications for the job vacancy, and please look for a job vacancy other than this page. Good luck and good luck
Closing Date: Not Specified
Don't miss this opportunity to start your career at Lancet Laboratories Jobs Openings as Customer Support Agents - Client Services 2026!
Interested and qualified candidates can submit their applications via the following registration link.