Fidelity Services Group - ATM Reconciliation Coordinator
Job Details
Division - Fidelity Cash Solutions
Business Unit - FCS Head Office - Midrand
Minimum experience - Associate
Company primary industry - Security and Investigations
Job functional area - Operations
Job Description
ATM Reconciliation Coordinator (Head office- Midrand)
Reporting to: ATM Recon Manager
Job description:
- Dealing with CPC Activations (stained and burnt notes)
- Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
- Assisting with operational queries.
- Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
- Intermediary between client and branch with regards to instructions, issues and normal day to day business
- Balancing on ATM devices on a daily basis.
- Working on a balancing sheet, providing accurate feedback.
- Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
- Working on claims received from the client.
- Reporting to Manager: National Reconciliations Manager
- Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
- Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
- Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
- Other related activities as instructed by NR Manager
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About You:
Qualifications, Skills and Experience:
- Good interpersonal skills to deal with positions ranging from branch tellers to client management.
- Good MS Excel, Word and Outlook skills
- Good administrative skills and discipline
- Able to coordinate and manage branch supervisors
- Be able to manage effectively to work towards daily deadlines
- A proven understanding of the reconciliation process
Daily/monthly reporting:
- Reporting of shortage’s and surpluses on a daily basis.
- Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
- With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
- Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
Closing Date: Not Yet Known
Important
Don't miss this opportunity to start your career at ATM Reconciliation Coordinator !
Interested and qualified candidates can apply through the following application link.