Unifi Africa - Call Center Agents 2024
Job Details
Minimum experience Entry Level
Company primary industry Financial Services
Job functional area Customer Service
Job Description
About us
Unifi is a fast-growing financial technology company currently operating in Zambia, South Africa,
Uganda, and now operating in Kenya. Unifi Uganda delivers personal lending products from
branch-based channels, utilising internally generated software and lending products backed by IT
and data analytics teams based in South Africa.
The Role
- We are looking for energetic individuals with a good understanding of customer service principles
- and best practices to form part of our customer service call centre team.
Responsibilities
Operational
- Answer incoming calls and respond to clients.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve client’s complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data check).
- Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
- Manage and resolve client’s complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
Other
- Maintain thriving relationships with customers and stakeholders.
- Actively participate in all brand awareness and marketing activities
- Make Unifi a fun place to work!
About You:
Qualifications, Skills and Experience:
- 1. Two years call center experience .
- 2. Computer literate .
Important
Don't miss this opportunity to start your career at Unifi Africa - Call Center Agents !
Interested and qualified candidates can apply through the following application link.