FlySafair - Customer Service Agent (HLA)
Job Reference Number - HLA CSA
Department - Passenger Services
Industry - Aviation
Job Type - Permanent
Salary - Market Related
- Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Lanseria Airport. The successful applicant will report to the Manager: Base Airport
Job Description
- Assist customers when there are flight disruptions and/or cancellations;
- Provide professional Customer service at all times.
- Handle and safeguard of confidential information;
- Escalate any problematic issues to the Supervisor on duty;
- Address any complaints in a professional and timeous manner;
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
About You:
Qualifications, Skills and Experience:
- Conflict resolution skills.
- Grade 12 or equivalent;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Excellent understanding of delivering great customer service;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Airport and ticket sales experience;
- Excellent written and verbal command of the English language including proper phone etiquette;
Personal Attributes:
- Customer focused and service orientated.
- High degree of patience and assertiveness;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Customer focused and service orientated.
- Practice good time management;
- Trustworthy, professional and reliable, including dealing with confidential information;
Application Guideline:
- Preference will be given to members of under-represented designated groups;
- Email applications will not be accepted;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- To appoint the selected candidates based on its operational requirement.
- Not to proceed with this vacancy;
Closing Date: Not Yet Known
Important
Don't miss this opportunity to start your career at Customer Service Agent (HLA) !
Interested and qualified candidates can apply through the following application link.