Motus - Agent: Call Centre 2024
Reference Number MOT241111-15
Job Title Agent: Call Centre | Europcar | Bruma, JHB
Branch/Department Call Centre - Zulberg Close
Job Type Classification Permanent
Location - Town / City Bruma
Location - Province/Area Gauteng
Location - Country South Africa
Job Description
The Call Centre at Zulberg Close within Europcar has a permanent opportunity available for a Call Centre Agent. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!
Specific Role Responsibilities
Job Outputs:
- Maximise opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
- General information distribution and after sales service.
- Conflict resolution
- Record keeping
- Liaise with internal departments.
- Demonstrate a high level of customer service at all times.
- Process domestic and international car rental quotations and reservations.
- Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
About You:
Qualifications, Skills and Experience:
Minimum Experience
- 2 years Customer Service/Call Centre experience
Minimum Qualification
- NQF level 4 (Matric or equivalent)
Minimum Requirements
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
Skills and Personal Attributes
Competencies
- Excellent communication skills
- Able to effectively do a needs analysis with customers.
- Listening skills
- Customer Service skills
- Selling skills
- Discipline, compliant to rules and procedures.
- Adaptable: fast learner and shows positive response to change.
- Rapport-building skills
- Time management
- Able to display patience and tolerance
- Attention to detail, accurate.
- Persuasion
Important
Don't miss this opportunity to start your career at Motus !
Interested and qualified candidates can apply through the following application link.