Fidelity Services Group - Admin Clerk 2024
Job Details
Division Fidelity ADT
Business Unit FADT - Western Cape
Minimum experience Entry Level
Company primary industry Customer Services
Job functional area Administrative
Job Description
Title : Admin Clerk
Region : Cape Town, Western Cape
Overall Purpose of the Job:
Taking care of the customer's needs by providing and delivering professional, helpful, high quality
service and assistance before, during, and after the customer's requirements are met.
Responsibilities:
- Giving advice to prospective customers of the various Umsuka products on offer.
- Ensuring that contracts are cleared and submitted in time for payments.
- Liaise with respective Fidelity branch contact persons for efficient issuing of loans to
- clients.
- Ensuring strict adherence to the requirements of the National Credit Act as well as the
- Consumer Protection Act and any other compliance related laws are maintained at all times.
- Assisting with market related issues for the company.
- Provide general customer service and assistance to Umsuka Wemali finance clients.
- Addressing and resolving client queries promptly and satisfactorily.
- Ensuring that applications are Processed timeously.
About You:
Qualifications, Skills and Experience:
- Experience in credit lending environment would be an advantage
- Customer service / call centre experience
- Grade 12 or National Certificate in Customer Service
- Excellent interpersonal & teamwork skills
- Excellent time management skills and ability to multi-task and prioritise work
- Self-Motivated
- Exercise Initiative
- Adaptability
- Customer service orientated
- Telephone Etiquette
- Bilingual
- Excellent communication and listening skills essential
- Ability to work in a fast paced and high stress environment
- Strong organisational and planning skills
Important
Don't miss this opportunity to start your career at Fidelity Services Group - Admin Clerk 2024 !
Interested and qualified candidates can apply through the following application link.