South African Airways (SAA) - Cabin Crew
Reference Number
SAA250205-1
Job Title - Cabin Crew
Division - Operations
Business Unit - Inflight Services
Job Type - Permanent
Location - Country - South Africa
Location - Province Gauteng
Location - Town / City - Kempton Park
Job Purpose
- The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5-star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing.
- Lastly, the Cabin Crew member will adhere to standard operating procedures and are accountable to the Purser on all aircraft. The role will report all non-compliances to company standards to the Purser and or Commander.
- The role will effectively perform this function by following through on instructions by the SCCM on all aircrafts. Further, the Cabin Crew member will effectively resolve all conflict and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld.
Principal Accountabilities
- Delivers on regular, irregular and timeous reporting of information to key stakeholders
- Manage Inflight medical emergencies
- Implements strategy within area of responsibility/ own area of work
- Contributes to the budget management and containment of costs on-board
- Manage emergency situations on-board
- Provides recommendations on profitability
- Ensures correct application of processes and systems in area of responsibility
- Utilises technology to enhance internal and external customer requirements
- Executes work outputs according to customer requirements
- Adheres to Governance and Risk Management policies, processes and systems
- Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
- Participates in continuous optimisation programmes, projects and initiatives
- Responsible for the safety of customers and all crew onboard
- Provides recommendations to support the implementation of the Inflight Operations strategy and plan
- Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs
- Report all non-compliance to Company Standards to the Purser and/or Commander
- Maintains sound interaction between customers, flight deck crew, Purser and cabin crew
- Report all non-compliance to Company Standards to the Purser and/or Commander
- Manage Inflight medical emergencies
- Assists in maintaining crew well-being
- Manage emergency situations on-board
- Renders a high quality service to customers and crew
- Compliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
About You:
Qualifications, Skills and Experience:
- Grade 12
Other requirements:
- Well groomed with no visible tattoos
- Must be able to fit in an aisle of the aircraft
- Must be able to swim
- Reliable transport
- A weight proportional to height, minimum of 1,58m
- Additional foreign languages will be an advantage
- A maximum body mass index of 35 to be maintained throughout the term of the appointment
- Able to work on her/his own without supervision
- Fluency in English is essential
Knowledge and Skills
- Collaboration
- Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc) and all other regulatory requirements of countries SAA operates in
- Strong customer service principles
- Active listening skills
- Problem solving and analytical skills
- Time management
- Good communication skills (verbal and written) in English
- Conflict resolution skills
- Planning and organising skills
- Cultural and global awareness
- Good interpersonal skills
- Ability to handle pressure
- Teamwork
- Understanding of relevant Cabin Services collective agreements policies, procedures, standards and relevant legislation
Attributes
- Customer centric
- Technical expertise
- Ethics and integrity
- Stakeholder relationships
- Flexibility and adaptability
- Organisational awareness
- Effective communication
- Collaboration
- Drives results
Additional Information
- Applicants may undergo a psychometric and psychological evaluation
- Applicants must have no criminal record
- Applicants should be able to undergo an extremely intensive training programme, a series of assessments and interviews, must pass all training programmes as well as attend training as and when required to do so
- Applicants must be above the age of 18
- Applicants will undergo a security check and medical examination
- Applicants must be a South African national and holder of a valid South African identity document
Please ensure that you upload the following documents. Kindly note the size limit per upload is 1mb. Applications without the necessary documents will be disqualified.
- Certified copy of Matric Certificate
- Updated CV
- Certified copy of ID
- Due to a high volume of applications and limited vacancies at present, suitable candidates who meet the requirements will be placed in our Talent Pool for consideration as future opportunities arise. We encourage all passionate and service-driven individuals to apply, as we continue to build a pipeline of exceptional talent for upcoming cabin crew vacancies at SAA.
Important
Don't miss this opportunity to start your career at Cabin Crew!
Interested and qualified candidates can apply through the following application link.