Momentum - Receptionist
Job Title - Receptionist
Position Type - Permanent
Role Family - Administration
Cluster - Momentum Health
Remote Opportunity - None of the time
Location - Country - South Africa
Location - Province KwaZulu-Natal
Location - Town / City - Westville, Durban
Introduction
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.
Disclaimer
- As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
- To provide a professional and friendly welcome to all visitors, either in person or telephonically.
About You:
Qualifications, Skills and Experience:
- At least 2 years’ customer service or front of house experience (in a clinic would be highly advantageous)
- Language proficiency in English and one other South African language
- An office administration qualification would be an advantage
- Good working knowledge of MS Office / Office 365 (Outlook, Word, Excel)
- A National Senior Certificate is essential
Duties & Responsibilities
- Deliver on service level agreements made with all stakeholders in order to ensure that expectations are managed.
- Determine the reason for the visit and inform the relevant party.
- Attend to calls in a professional and friendly manner to provide an excellent client experience.
- Screen and route calls appropriately, as received via the switchboard.
- Various administration duties including data capturing and electronic filling.
- Raising of proposals and invoices via relevant system.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
- Making, following-up and assisting with queries relating to appointments.
- Ensure files are kept in order and easily accessible to relevant stakeholders.
- Collate, compile, and distribute documents to relevant stakeholders, as required, within defined standards and timeframes.
- Assisting with age analyses and collection of outstanding monies.
- Collating and distribution of all mail.
- Follow the relevant security protocol for visitors, capture their details and issue with security tags if required.
- Build and maintain relationships with internal and external stakeholders.
- Welcome visitors in a professional and friendly manner to provide an excellent client experience.
Competencies
- Compassionate Service orientation
- Interpersonal skills
- Planning and organising skills
- Attention to detail
- Accountability
- Deadline and process driven
- Email etiquette
- nature
- Verbal and written communication skills
Important
Don't miss this opportunity to start your career at Receptionist!
Interested and qualified candidates can apply through the following application link.