Lancet is Opening Job Vacancy as Admin Clerk / Receptionist (Permanent position) 2025
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Clerk / Receptionist. This is a Permanent position based at Nelspruit M/C.
Job Summary:
- Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.
Experience:
- 0-1 Yrs Relevant Working Experience
Relevant Job Knowledge:
- Computer literate
- Organisational policy procedures
- Laboratory information systems
Key Performance Areas:
- Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
- Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
- Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
- Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
- Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
- Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
- Processes sample registration (“logging”) and queries according to set standard operating procedures.
- Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
- Responsible for adhering to Lancet uniform protocols as set standard operating proceduresEnsures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
- Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
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Competencies:
- Adherence to company dress code
- Attention To Detail
- Communication
- Confidentiality / Sensitivity
- Administrative skills
- Business numeracy
- Empathy
- Flexibility
- Customer Orientation
- Ability to work in a pressured environment
- Ability to work as part of a team
- Patience
- Telephone etiquette
- Interpersonal skills
- Ability to cope with nervous / distressed patients
About You:
Qualifications, Skills and Experience:
- Bsc Degree Advantageous
- Grade 12 or relevant NQF level 4 qualification
Important
Don't miss this opportunity to start your career at Admin Clerk / Receptionist (Permanent position)!
Interested and qualified candidates can apply through the following application link.